The manufacturing of unique products and the consumer demands for increased variants and features and options are requiring the need for change within business operating software. If you are still focused on core ERP to make efficiency improvements, cost reductions and streamlining your supply chain, you are only going to get half way to optimal success. You must start looking forward to how you are interacting with your customers and meeting their demands for unique products. The new millennial buyers are thinking differently and expect their products to be built the way they want. Let’s take a look at what you should be looking at for the future if you are going to lead the market through the offering of configured to order products, versus becoming commoditized and marginalized.Read More
I just returned from the 2016 IBEX boat show in Tampa, getting out right before the hurricane, and the winds outside could not compare to the energy and invigoration of the marine suppliers and buyers on the exhibit floor. The industry is definitely alive and well which is going to push the limits of the boat industry supply chain if the upward trends continue. We all keenly remember the near death of the industry just a few years ago and during that time it was a survival mode operation only. Little investment was made in business systems technology, supply chain optimization and systematic efficiency improvement.
Turning to today where the industry has been seeing near 20% annual growth in many segments, this...
The interactive online buying experience is becoming a part of our day to day purchasing experiences. Car manufacturers have been relying on this interactive; “build your model” feature for quite some time. Another early adopter of this technology was the fast food pizza industry. When was the last time that you actually called your local store to order a pizza? As consumers, we have been introduced and adopted the “build your own” retail experience.
These innovative ways to shop on a personal level are slowly influencing the manufacturing industry . . .Read More
CPQ is more than a tool for your customers. Setting yourself apart from the competition by giving your customer a 3D diagram of a product, with a complete list of specifications is really cool. What’s even cooler than “wowing” a customer? Providing the right price and the right tools for your sales reps.
Sales reps often go into deals and negotiations with customers with less information than the customer has. There are so many . . .Read More
In the past if you were labeled a clock-watcher that typically came with a negative connotation and would lead to a career limiting activity. You would have been the one that was just waiting for it to be 5-O’clock somewhere and you were just counting the minutes for the day and week to be over. In today’s business that activity of watching the clock may not be that bad, that is if you are doing it for the right reasons.
Business today has become much more time sensitive. No longer is a customer satisfied with a delivery date that is based on fixed lead times, they want it much more accurate as they are dependent . . .
There are many things that define a good business. Often times, the definition of a good business can be subjective. However, there are certainly some technical terms that can be used to measure what is considered a good business.
There seems to be a resurgence of a focus on customer service. The words, "customer service", are always being tossed around in the retail arena, but the manufacturing sector . . .Read More
Are your Customers bombarding your Customer Service Department with calls and emails? They are your Customers and you must take care of them, but what if there was a way to empower your Customers to do some things for themselves?
In today’s technology-driven world, people would rather go online and help themselves instead of having to call Customer Service. Now with Customer Portal for Syteline version 9, you can provide your Customers with an online solution that allows them to “self-serve” 24x7.Read More