Throughout the year, it is necessary to purchase and have gifts sent to varying parts of the country. I suspect that many of us face this every Christmas, Birthday, Father's Day, Mother's Day, and the list goes on. We call these "giftable holidays" in my house. Every giftable holiday, the hunt for the desired gift and hopefully free shipping begins and usually ends a little too close to desired arrival date. So, the giftable holiday recipient usually finds a package waiting for them 2-3 days after the giftable holiday. Fortunately, the people that we send these gifts to know us, love us, and forgive our tardiness. There is no expectation of on-time delivery placed upon my household, and it's a darn good thing!
That is not the case in the manufacturing world. On-time delivery can be the difference between maintaining a customer or not. Sometimes discounted pricing cannot even save you when the customer has had one too many experiences with late deliveries. It's the domino effect. You need material to meet a customer order, your customer needs the product you provide in order to complete and process an order for their customer, and the dominoes continue to fall.
If you survey any group . . . Read More